Txtfood.com Opt-Out Policy
Effective Date: 09/19/2025
At Txtfood, we respect your privacy choices and provide multiple ways for you to control how your personal information is used and shared. This Opt-Out Policy explains your options for limiting our collection, use, and sharing of your personal information.
- Overview of Your Opt-Out Rights
Under various privacy laws, you may have the right to opt out of:
- "Sales" of Personal Information: While we don't sell your information for money, some data sharing practices may be considered "sales" under state privacy laws
- Cross-Context Behavioral Advertising: Sharing your information with advertising partners to show you targeted ads across different websites and services
- Text Message Communications: Various types of SMS/MMS messages from our platform
- Email Marketing: Promotional emails and newsletters
- Data Collection: Certain types of tracking and data collection activities
- Account Features: Specific platform features that use your personal information
Your Rights Include:
✅ Right to Opt Out - Stop certain uses and sharing of your information
✅ Right to Limit - Restrict how we process your personal information
✅ Right to Control - Manage your communication preferences
✅ Right to Delete - Request removal of your personal information
✅ Right to Know - Understand what information we collect and share
- Opting Out of "Sales" and Cross-Context Behavioral Advertising
What This Covers
Under California and other state privacy laws, you can opt out of:
Information Sharing That May Be Considered "Sales":
- Sharing identifiers (like your name, email, phone number) with advertising partners
- Providing order history and preferences to marketing networks
- Sharing device information with analytics providers
- Cross-platform account linking for promotional purposes
Cross-Context Behavioral Advertising:
- Targeted advertising based on your Txtfood activity shown on other websites
- Advertising networks using your information to create interest profiles
- Personalized ads based on combined data from multiple sources
How to Opt Out
Option 1: Online Request
- Visit: [txtfood.com/privacy-opt-out] (when available)
- Complete the online form with your information
- Receive confirmation within 15 business days
Option 2: Email Request
- Subject line: "Do Not Sell My Personal Information"
- Include: Your name, phone number, email address, and account information (if applicable)
Option 3: Text Message
- Text "STOP SHARING" to our service number
- You'll receive a confirmation message
Option 4: Mail Request
Txtfood
Attention: Privacy Team - Opt-Out Request
PO Box 67
Artesia, CA 90702
Browser-Based Controls
We recognize and honor certain browser-based opt-out signals:
Global Privacy Control (GPC):
- Enable GPC in compatible browsers (Firefox, Chrome extensions, etc.)
- We automatically detect and honor GPC signals where legally required
Do Not Track:
- While we don't currently respond to Do Not Track signals, we're evaluating this feature
- Other browser privacy settings may limit tracking
Information We Need
To process your opt-out request, we may ask for:
- Name and contact information
- Account details (if you have an account)
- Verification information to confirm your identity
- Specific preferences for what you want to opt out of
Note: We only collect information necessary to process your request. If you don't provide certain information, we may only be able to process your request for the device or browser from which you submitted it.
- Text Message Opt-Out Options
Since text messaging is core to our service, we provide granular controls:
Order-Related Messages
What These Include:
- Order confirmations and status updates
- Delivery notifications and driver coordination (when available)
- Payment confirmations and receipts
- Order problem notifications
How to Opt Out:
- Reply "STOP" to the number sending order messages
- Important: This may affect your ability to track orders and receive important updates
How to Opt Back In:
- Reply "START" to the same number
- Update preferences in your account settings
Promotional Messages
What These Include:
- Restaurant recommendations and special offers
- Discount codes and promotional campaigns
- New feature announcements
How to Opt Out:
- Reply "STOP PROMOS" to service number
- Adjust preferences in your Txtfood account
Marketing Research Messages
What These Include:
- Survey requests and feedback forms
- User experience research requests
How to Opt Out:
- Reply "STOP RESEARCH" to these messages
- Update research participation preferences in your account
Important Notes:
- Carrier Rates: Standard message and data rates apply
- Processing Time: It may take up to 10 business days to process opt-out requests
- Multiple Numbers: You may need to opt out from different numbers separately
- Resubscribing: Text "START" to resubscribe to any category
Emergency and Safety Messages: We may still send critical safety messages even if you've opted out of other communications.
- Email and Marketing Communications
Types of Email Communications
Promotional Emails:
- Restaurant deals and special offers
- New menu items and featured restaurants
- Seasonal promotions and events
- Referral program invitations
Account-Related Emails:
- Welcome messages and account setup
- Order confirmations (if email is your preferred method)
- Password reset and security notifications
- Account closure confirmations
Newsletter and Updates:
- Company news and feature updates
- Blog posts and food trends
- Community events and partnerships
How to Opt Out
Unsubscribe Links:
- Click "Unsubscribe" at the bottom of any promotional email
- You'll be removed from that specific email list
- Process typically takes 3-5 business days
Email Preferences:
- Adjust preferences by logging into your Txtfood account
Email Request:
- Subject: "Email Opt-Out Request"
- Specify which types of emails you want to stop
What You Cannot Opt Out Of
Transactional Emails:
- Order confirmations and receipts
- Account security notifications
- Customer service responses
- Cookie and Tracking Technology Controls
Types of Tracking Technologies
Essential Cookies:
- Login and session management
- Shopping cart functionality
- Security and fraud prevention
- Note: These are necessary for the platform to work
Analytics Cookies:
Advertising Cookies:
- Interest-based recommendations
- Cross-site behavioral advertising
Third-Party Cookies:
- External analytics services
Browser-Based Controls
Chrome:
- Settings → Privacy and Security → Cookies and other site data
- Choose "Block third-party cookies" or "Block all cookies"
- Add txtfood.com to exceptions if needed
Firefox:
- Preferences → Privacy & Security
- Select "Strict" protection or "Custom"
- Configure tracking protection settings
Safari:
- Preferences → Privacy
- Select "Prevent cross-site tracking"
- Manage cookie settings
Edge:
- Settings → Cookies and site permissions
- Configure tracking prevention
- Manage cookie settings
Third-Party Opt-Out Tools
Google Analytics:
- Install Google Analytics Opt-out Browser Add-on
- Visit: https://tools.google.com/dlpage/gaoptout/
Advertising Networks:
- Network Advertising Initiative (NAI): http://www.networkadvertising.org/choices/
- Digital Advertising Alliance (DAA): http://www.aboutads.info/choices/
- Google Ad Settings: https://adssettings.google.com/
Mobile Advertising:
- Download AppChoices mobile app
- iOS: Settings → Privacy & Security → Tracking
- Android: Settings → Privacy → Ads
Important Notes:
- Blocking cookies may affect platform functionality
- You may need to repeat settings after browser updates
- Some opt-out tools require cookies to remember your preferences
- 6. Account and Data Management
Account Preferences
Communication Settings:
- Text message preferences by category
- Email frequency and types
- Push notification controls
- Marketing research participation
Privacy Settings:
- Advertising personalization
- Location tracking controls
Data Usage Settings:
- Order history retention preferences
- Recommendation algorithm participation
Data Deletion Options
Partial Deletion:
- Delete specific data categories
- Remove saved payment methods
Complete Account Deletion:
- Request full account closure
- Delete all personal information
- Remove from all marketing lists
- Note: Some data may be retained for legal compliance
How to Manage Your Account
- Log into your Txtfood account
- Navigate to "Privacy Settings" or "Account Preferences"
- Adjust your preferences for each category
- Save changes and receive confirmation
For accounts created via text without online access:
- Text "ACCOUNT SETTINGS" to our customer service
- Call our customer service number
- 7. What Happens After You Opt Out
Timeline for Processing
Immediate (within 24 hours):
- Simple preference changes
Short-term (3-5 business days):
- Basic privacy setting changes
- Cookie preference updates
Standard (15 business days):
- Cross-context advertising opt-outs
- Third-party notification of opt-out
Extended (30-45 days):
- Complex data deletion requests
- Multi-system preference updates
- Legal compliance requirements
Confirmation Process
You Will Receive:
- Confirmation message or email
- Reference number for your request
- Contact information for follow-up
We Will:
- Stop the requested activities within specified timeframes
- Notify relevant third parties of your opt-out choices
- Update our systems to reflect your preferences
- Provide status updates for complex requests
Ongoing Protection
Your Opt-Out Choices Will:
- Remain in effect unless you change them
- Apply to future data collection and sharing
- Be honored across all Txtfood platforms
- Be maintained even if you close your account
- 8. Limitations and Exceptions
What You Cannot Opt Out Of
Essential Services:
- Core platform functionality
- Order processing and fulfillment
- Payment processing and security
- Customer service communications
- Legal compliance activities
Safety and Security:
- Fraud prevention measures
- Account security notifications
- Platform security monitoring
Legal Requirements:
- Court orders and subpoenas
- Tax and financial reporting
Service Limitations After Opt-Out
Reduced Functionality May Include:
- Less personalized restaurant recommendations
- Generic promotional offers
- Limited location-based features
- Reduced customer service capabilities
Services That Continue Normally:
- Basic food ordering and delivery
Technical Limitations
Cross-Device Tracking:
- Opt-outs may be device or browser-specific
- You may need to opt out on each device separately
- New devices may require new opt-out requests
Third-Party Controls:
- Some tracking is controlled by third parties
- External website tracking may continue
- Social media integration may have separate controls
- 9. State-Specific Rights
California Residents (CCPA/CPRA)
Additional Rights:
- Right to know specific categories of information sold or shared
- Right to opt out of automated decision-making
- Right to non-discrimination for exercising privacy rights
- Right to correct inaccurate personal information
Enhanced Protections:
- Sensitive personal information receives additional protections
- Detailed disclosure requirements for data practices
- Right to limit use and disclosure of sensitive information
Colorado Residents (CPA)
Specific Rights:
- Right to appeal denied privacy requests
- Right to opt out of targeted advertising
- Right to opt out of profiling for automated decisions
Connecticut and Virginia Residents
Similar Rights:
- Right to opt out of targeted advertising
- Right to appeal privacy request denials
- Right to data portability
Washington State Residents (MHMDA)
Health Data Protections:
- Enhanced controls for health-related purchase data
- Right to withdraw consent for health data processing
- Additional disclosure requirements for health information
Other States
As additional state privacy laws take effect, we will:
- Update this policy to reflect new requirements
- Provide state-specific opt-out procedures
- Honor all applicable privacy rights
Important Notes:
- This opt-out policy is part of our comprehensive Privacy Policy
- Some opt-out choices may affect your ability to use certain Txtfood features
- We continuously update our opt-out procedures to comply with new privacy laws
- Standard message and data rates may apply to text-based opt-out requests
This Opt-Out Policy was last updated on 09/19/2025. Please review it periodically for any changes or updates.
